Terms & Conditions

Your use of our website is conditional on your acceptance of these terms and conditions and our privacy policy. We may change these Terms and Conditions at any time without letting you know and therefore it is your responsibility to check this page for any changes. Further use of our website means that you have accepted these terms and conditions and the privacy policy.

 

All materials, including images, logos, designs, photographs, written copy and other text or script that are part of this site along with the product designs are protected by copyright and intellectual property rights, and are owned or controlled by or licensed to Handmade Baby Classics.

 

Any use of this website or its contents, images and copy, including copying or storing it, in part or in whole, other than for your own lawful, personal, non-commercial use is prohibited without the prior permission of Handmade Baby Classics.

 

Disclaimer

While Handmade Baby Classics makes every endeavour to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and Handmade Baby Classics will not be responsible for any errors or omissions or for the results arising from the use of such information.

While Handmade Baby Classics takes all reasonable steps to ensure the website runs reliably and speedily, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

Handmade Baby Classics will not be responsible or liable for your use of other websites which you may access via links within this website. Handmade Baby Classics does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with Handmade Baby Classics.

 

About us – Contact details

We aim to provide the highest quality handmade baby clothes and highest level of customer service. If you have any queries, comments or suggestions please contact us.

Online: www.handmadebabyclassics.co.uk
Or email us at info@handmadebabyclassics.co.uk
Telephone: 01428 648840

 

Ordering

To order your chosen item from Handmade Baby Classics, simply choose the size and colour required if applicable and add the item to your basket by clicking on the ‘add to basket’ button. When you have finished shopping click on the ‘checkout’ button in your shopping basket. You will then be taken through the checkout process. Where products are not in stock, your chosen item will be knitted to order. Please allow two weeks for delivery for these items.

 

Acceptance of order

When you place an order at Handmade Baby Classics you will receive a confirmation email to confirm receipt of your order. No contract is made with you until we have received payment and dispatched your order.

 

Pricing

We reserve the right to cancel or refuse orders for items shown on our website with an incorrect price or with any other incorrect information. Prices and availability of goods are subject to change without notice. Prices are as shown and quoted in GBP Sterling. VAT is not charged.

 

Payment

Our payment service provider, Paypal, provides a secure online purchasing environment. If you do not have a Paypal account you may pay by credit/debit card through this service. After you complete your order, by successfully submitting payment through Paypal’s service, you will receive an email confirmation of your order. This means that your bank has authorised the transaction. We will then process your order. Payment through Paypal will be to name Lois Venn.

For customers in the UK, we also accept payment by cheque. The goods will be dispatched when the cheque has been cleared. Please select this payment method at checkout.

 

Delivery

Once payment has been received, in stock orders will be dispatched within 48 hours. For items that will be knitted to order along with bespoke items, please allow two weeks for delivery. If for an unexpected reason, there is a delay with your order, you will be notified immediately.

 

Postage and packaging

Shipping charges will be added to your order total when items have been added to your basket. UK orders will be sent by Royal Mail First class recorded post and will require a signature on delivery. Non UK orders will be dispatched  by an international signed for service.

Orders will be wrapped in tissue and tied with a satin ribbon, then sent in a biodegradable packet envelope.

UK postage and packaging: £4.95

International postage and packaging: £14.95

 

Overseas orders

When ordering from Handmade Baby Classics for delivery overseas you are considered the importer and must comply with all law and regulations of the country in which you are receiving the goods. You may be subject to import duties and taxes. Any charges for customs clearance must be borne by you, we have no control over these charges. Contact your local customs office for further information.

 

Returns

If for any reason you wish to return your order perhaps because you have changed your mind, the item doesn’t fit or your item is faulty, you are welcome to return it to us in original saleable condition with original tags/packaging within 14 days of receipt of the goods. We would be grateful if you could contact us to advise of the return. If the goods are faulty or not as ordered, please contact us and we will be in contact to help you.

All refunds will be to the payment method used when ordering and to the person who made the payment.

When returning goods, please ensure they are packed and sent securely. We will not be responsible for any damage or goods that get lost in the post.

 

Gift wrapping

Gift wrapping is available for all items at an additional cost of £2. Gift sets will be gift wrapped at no extra cost.

 

Bespoke service

We offer a bespoke service. Please contact us with your requirements and we will discuss your design and colour ideas with you to ensure your complete satisfaction.

 

Shade cards

We try to provide accurate descriptions of all products, however sometimes shades are not exactly as shown due to computer reproduction! If you would like a free shade card please contact us via the contact form, with your request, name and address and we will send you samples of the yarn to help you make your decision.

We can also knit your chosen item in alternative yarns, such as cotton, pure merino or easy care synthetic yarns if you prefer. Please contact us to discuss your requirements.

 

Privacy policy

We will not e-mail you in the future unless you have given us your consent. We will not pass on your email address or any other details to any other company. By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions.